1. Community Engagement
  2. Veterans and Military Families

Veterans and Military Families

To safeguard their benefits, funds, and personal information, veterans need to know where to report fraud. By reporting fraud, you may contribute to ensuring that those who execute it face legal consequences and that veterans are not exploited or refused access to essential services. Reporting fraudulent conduct as soon as possible also has the benefit of protecting resources meant for veterans and maintaining trust in government programs.

Why are veterans targeted?

Fraudsters follow the money. Service members receive steady paychecks, and many veterans receive regular benefit payments. Scammers often use military jargon and government guidelines to make their schemes seem legitimate. Always verify questionable situations with the VA.

Scams to Watch For:

  • Pension Poaching
    Some unethical advisers promise to help veterans increase benefits by moving assets. Always verify professionals with the VA's accredited list online or call 855-578-5492.
  • Benefits Buyout 
    Fraudsters may offer a one-time payment for disability or pension benefits, but the payment is far less than the value of the benefits. Always apply for benefits directly through the VA.
  • Records Scheme
    Fraudsters may try to charge for services like updating Direct Deposit Form 214, which is free. It’s important to note that the VA will never ask for personal information by phone or email. Verify any requests by calling 1-800-MyVA411 (800-698-2411).
  • Fake Veterans’ Charities
    Fraudsters pretend to raise money for veterans but pocket donations. Research charities through sites like CharityWatch.org before giving.
  • Military Deals 
    Be cautious of "special deals" on products like cars or electronics. Scammers often request wired payments and disappear without delivering goods.
  • Claims Sharks
    Federal law requires accreditation by the VA to charge a fee to assist another person in filing for their VA benefits. Claims sharks are unaccredited companies or individuals who charge illegal and exorbitant fees in violation of federal law. 

Below are resources available for those on active duty, veterans and military families.

Arizona Attorney General's Office: The Attorney General’s Office has a Consumer Information & Complaints division that handles reports of scams and fraud. You can file a complaint online through our website or contact us directly.

The Arizona Attorney General’s Office investigates consumer complaints involving deceptive or unfair practices in the sale or advertisement of goods or services.

The Attorney General has the authority to bring civil enforcement lawsuits under the Consumer Fraud Act (A.R.S. §44-1521 et seq.) and other state and federal consumer protection laws. A private citizen may also bring an action for a violation of the Consumer Fraud Act within one year from the date the claim arises. The Consumer Information and Complaints Unit reviews all consumer complaints.

Complaints and investigations with the Office are confidential and cannot be disclosed to the general public.
Head to our Consumer Complaint page here to file a consumer complaint. 

U.S. Department of Veterans Affairs: Because veterans have access to benefits and resources, scammers frequently target them. Find out more about defending yourself against typical fraud schemes, such as those involving job aid and claims.

The U.S. Department of Veterans Affairs offers a Fraud Prevention Kit you can find here. 

Visit the website to find more information on why this matters, what you can do, how to report, and many more resources.

If you suspect fraud, report it via the VA’s Program Integrity Fraud, Waste, and Abuse Complaint Form (VA Form 10-0500) or contact the Federal Trade Commission (FTC) or the Inspector General Hotline at 1-877-777-4021. Learn more at the AARP Veterans Fraud Center and the VA’s Fraud page.

Military Consumer: A collaborative effort, Military Consumer aims to empower veterans, active duty and retired service personnel, their families, and civilians within the military community. Make better financial decisions by using these free resources as your first line of defense against fraud.

Visit the Military Consumer website for resources and information on your first duty station, help with life changes, promotions, career transitions, and more.

You can also access a Toolkit to help make sound financial decisions. 

Better Business Bureau (BBB) of Arizona: The BBB accepts complaints about businesses and organizations, including scams targeting veterans and military families. You can submit a complaint online through their website.

At the BBB you can stay aware and be vigilant when it comes to veteran program scams, job scams, rental scams, and more. 

Visit the BBB Military and veteran consumer information page on their website to obtain more information. 

Scam Prevention Guide for active military, veterans, and spouses found here. 

Federal Trade Commission (FTC): Although a federal agency, the FTC accepts reports from all states regarding scams and frauds. They have an online complaint assistant where you can report scams that have affected you.

To report fraudulent behavior, visit the FTC website to file your report online. 

Act Before You Retire

Veterans should act on benefits before they retire because it can be difficult and time-consuming to get and maximize benefits. By taking early action, veterans can make sure they receive all qualified benefits on time for retirement, manage administrative processes, and understand what they are entitled to. Putting off may lead to lost chances or delays when applying for essential help including medical treatment, retirement benefits, educational grants, and housing aid. Quick action guarantees that veterans receive the resources and assistance they have earned from their service and may easily adjust to civilian life.

Eligibility for Benefits and Benefits Information

Mental Health

Family Support

Resources for Reservists

Vets Helping Vets

For Tribal Veterans

Job Assistance

Legal Aid

Help from the Attorney General’s Office

Resources

Arizona veterans should be aware of various resources that can provide support, assistance, and information tailored to their needs. Here are some key resources along with contact information:

Arizona Department of Veterans' Services (ADVS)
Provides information on benefits, programs, and services available to veterans in Arizona.

Veterans Health Administration (VHA) - VA Medical Centers
Offers comprehensive healthcare services including medical, mental health, and specialty care for veterans.

National Suicide Prevention Lifeline
Provides free and confidential support for people in distress, including veterans.

Veterans Crisis Line
Connects veterans in crisis and their families and friends with qualified, caring VA responders through a confidential toll-free hotline, online chat, or text messaging service.

American Legion - Department of Arizona
Offers assistance, advocacy, and camaraderie for veterans.

Disabled American Veterans (DAV) - Department of Arizona
Provides support, representation, and benefits assistance for disabled veterans.

Be Connected
Be Connected provides support and connection to resources for all Arizona service members, veterans & their families. 

  • Phone Number: 866-429-8387.

Az Foundation for Legal Services and Education 
Law for Veterans offers Arizona veterans and their families access to free resources, legal guidance, and support on issues like health benefits, housing, employment, and veterans' courts.

Arizona Veterans Mission Group
This nonprofit assists with connecting Veterans to low cost or pro bono legal services.