TUCSON — Attorney General Kris Mayes announced today that she's filed a consumer fraud lawsuit against the owners and operators of Redwood Mobile Home Park in Tucson for failing to inform Park residents that the Park’s electrical system was extremely dangerous, unreliable, and overloaded. Residents of the Park have suffered unacceptable regular electrical outages, leaving them unable to air condition their homes as temperatures in Tucson routinely spike to triple digits. The repeated outages have created dangerous and potentially deadly conditions for residents.
"Mobile home units in triple digit heat and no A/C become an oven. It's dangerous and it's only a matter of time before someone dies," said Attorney General Mayes. "This is a warning to all property managers: if you endanger residents with repeated electrical outages or A/C outages, my office will come after you."
The Attorney General's lawsuit alleges that Redwood Thunderbird MHPS LLC (“Redwood Thunderbird”), the owners of Redwood Mobile Home Park, and BoaVida Communities LLC (“BoaVida”), the property management company for the Park, violated the Arizona Consumer Fraud Act (the “ACFA”) by failing to inform Park residents that the Park’s electrical system was outdated and insufficient to power basic appliances and air conditioning systems. The lawsuit further alleges that Redwood and BoaVida knew the park’s electrical system was overloaded and dangerous, but failed to notify residents of the issue. As a result, Redwood residents have been left exposed to risks of electric fires and regularly lose power to air condition their homes for hours at a time during extreme heat spikes.
Mobile homes, compared to brick-and-mortar homes and apartments, face a comparatively greater risk of overheating during the summer months. Mobile homes are typically made of metal, which heats up faster than other building materials and can take more time and energy to cool down. This summer, residents of Redwood Mobile Home Park report that the Park’s electrical system began shutting down regularly, sometimes multiple times a day, for hours at a time. When power outages are frequent and regular, mobile homes become exponentially more difficult to cool to safe levels, posing an imminent threat of serious injury, hospitalization, or death.
The lack of an adequate electrical system to support minimum cooling requirements for a safe and habitable dwelling is a material fact that owners and operators of mobile home parks must disclose to prospective residents under the ACFA. It is well-known that extreme heat is a health and safety hazard in the state of Arizona. In Maricopa County between 2023 and 2024, approximately 277 heat-related deaths occurred indoors in uncooled environments. Many of these deaths occurred indoors in mobile homes that were inadequately cooled. Corporations that conduct business in Arizona must be aware that they will not be permitted to endanger Arizona consumers and harm the public interest.
If you believe you have been the victim of consumer fraud or unfair practices, you can file a complaint with the Attorney General’s Office at www.azag.gov/consumer. If you need a complaint form sent to you, you can contact the Attorney General’s Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431.
Attorney General Mayes previously sent a demand letter to Redwood Mobile Homes.
A copy of the complaint is available here.
