Cryptocurrency ATM Fraud

As of September 26, 2025, Arizona’s Cryptocurrency Kiosk (ATM) License Fraud Prevention law will go into effect, increasing protections for Arizonan’s at risk of cryptocurrency ATM scams. The law will Increases the limit that a kiosk may accept or dispense to a single customer in a single day, requires ATMs to issue terms and conditions associated with the kiosk and disclosure warnings, require physical or digital transaction receipts, and ATM operators to issue refunds to victims of fraud. 

Under the new law:

• Daily ATM transaction limits are reduced to $2,000 per day for new (having a wallet less than 10 days) customers and $10,500 for existing customers (having a wallet more than 10 days)
• New warning signs must be displayed on the ATM screen and customers will be required to acknowledge the warnings before proceeding. All relevant terms, conditions, and disclosure warnings, must be displayed and customers will be required to acknowledge all disclosures before proceeding.
• Kiosk and ATM operators will be required to issue full refunds, including fees charged to new customers who report they have been victims of fraud within 30 days of the transaction and who have provided a report from law enforcement that determines the new customer was fraudulently induced to engage in a fraudulent transaction.

Please use the form below to report any violation of this new law. It is important to report alleged fraud ASAP, as you only have 30 Days. Please keep and attach your receipt from the ATM if you have it. Make sure to include know if you called the ATM’s customer service and what the experience was. Please also include a local police report if you have one. For more information [link to full webpage on fraud and scams drop down].

✅ Crypto ATM Scam Victim Action Checklist

• If you’re in Arizona and a new customer, you may qualify for a refund under HB2387 if you complete the following actions within 30 days:
  1. Save receipts from the ATM.
  2. Immediately file and obtain a report and provide all evidence to your local law enforcement agency or the Arizona Attorney General’s Office.
  3. Call the kiosk operator’s support number (usually on the machine). Report the situation and provide transaction details.

To Report:

Online Submission 

CLICK HERE

By Mail 

DOWNLOAD

Mail or deliver a completed form to either location. 

Office of the Attorney General, Special Investigations Section 
2005 N Central Ave 
Phoenix, AZ 85004 

Office of the Attorney General, Special Investigations Section
400 W. Congress
South Building, Suite 315
Tucson, AZ 85701 

Additional Crypto Currency Safety Tips:

• Verify Information: Before taking any actions, hang up, and independently verify the legitimacy of the caller by directly contacting the organization they claim to represent. Never use the contact details they provide — call whoever they claim to represent directly. Scammers can mask numbers making it appear that a legitimate company or organization is calling you.
• Be Skeptical: Always be skeptical of unsolicited calls, especially those asking for immediate action involving financial transactions. A government agency will never ask you to remove money from your accounts to send via bitcoin, wire transfer or gift cards. 
• Only Scammers Demand Payment in Cryptocurrency: No legitimate business is going to demand you send cryptocurrency in advance – not to buy something, and not to protect your money. That’s always a scam. 
• Secure Your Personal Information: Never share personal information like your social security number, bank account details, or passwords over the phone with unknown callers or give anyone real-time access to your computer. Never click on a link from an unexpected text, email, or social media message, even if it seems to come from a company you know. 
• Consult Trusted Individuals: Always consult with a trusted family member or friend before making any substantial financial decisions, especially those involving digital currencies like bitcoin. 
• Report Suspicious Activity: If something feels off, it probably is. Report the call to local law enforcement and file a complaint with the Arizona Attorney General’s Office.