Attorney General Mayes Sues Online Shopping Platform Temu for Stealing Arizonans’ Data and Misleading Consumers

PHOENIX – Attorney General Kris Mayes today announced the filing of a lawsuit against Temu, the Chinese online shopping platform, for violations of the Arizona Consumer Fraud Act, including unlawful data collection, violations of customers’ privacy, and counterfeiting some of Arizona’s most iconic brands.

“We allege that Temu has repeatedly and willfully violated the Arizona Consumer Fraud Act and put the privacy of Arizonans, including minors, at extreme risk,” said Attorney General Mayes. “Arizonans should be aware that behind Temu’s low prices and shiny advertising, there is real danger. The Temu app can infect users’ devices with malware to steal their private data while carefully hiding its tracks.”

The complaint, filed yesterday in Maricopa County Superior Court, alleges that Temu deceives customers in multiple ways after luring them in with hard-to-beat prices. 

After aggressive marketing efforts in Arizona and across the United States, Temu’s mobile app rose in popularity to become the most-downloaded shopping app in the U.S. in 2023 on both Apple iOS and Google Android operating systems. Temu is responsible for tens of millions of shipments to the United States each year—including purchases made, finalized, and received in Arizona—through a network of more than 80,000 China-based sellers.

However, the complaint alleges that Temu does much more than provide Arizonans access to cheap goods. Modeled after an earlier Chinese app, Pinduoduo, the Temu app is allegedly designed to harvest sensitive user data without users’ knowledge or consent and to evade detection.

Temu allegedly collects an alarming amount of sensitive user data and personally identifiable information (PII) that goes far beyond what is necessary for a typical online shopping app. According to the lawsuit, the app secretly infiltrates users’ devices to access and harvest sensitive information, including the user’s precise physical location, the phone’s microphone and camera, and the user’s private activity on other apps installed on the phone, all without their knowledge or consent. 

A review of the Temu app’s code allegedly shows that it is purposely designed to evade front-end security review, using multiple layers of encryption to shield its processes from forensic inspection. The app is even able to edit its own code once downloaded to a consumer’s phone, potentially allowing it to exploit users’ PII and other data—or otherwise control the device—in unknown and unknowable ways.
These serious privacy risks are compounded by the fact that Temu is wholly owned by a Chinese company and subject to Chinese law, including laws that mandate secret cooperation with the Chinese Communist Party’s intelligence apparatus.

In addition to the alleged privacy violations, the complaint also alleges that Temu has engaged in deceptive and unfair trade practices in the offer and sale of products and in the resolution of consumer complaints, including:

• Advertising items that look nothing like the items that eventually arrive;
• Faking customer reviews;
• Using consumer payment information to order items the consumer never asked for;
• Misappropriating the intellectual property of U.S.-owned companies, including some of Arizona’s most iconic brands including the Arizona Cardinals, Fender Guitars, the University of Arizona, Arizona State University, and Northern Arizona University;
• Charging for goods not ordered or not delivered;
• Using bait and switch signup schemes to lure users to invite their friends to the app in exchange for the promise of prizes and rewards that never arrive; and
• Using forced labor in clear violation of U.S. trade policies.

“I will not stand by while a Chinese company vacuums up reams of sensitive data from Arizonans’ phones and profits from deception and abuse,” said Attorney General Mayes. “We are taking Temu to court to stop these practices, protect Arizonans’ privacy, and hold Temu fully accountable under Arizona law.”

If you believe you have been a victim of consumer fraud or unfair practices, you can file a consumer complaint by visiting the Attorney General’s website at www.azag.gov/consumer. If you need a complaint form sent to you, you can contact the Attorney General’s Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431.

Read the Attorney General’s complaint here.

See links to photos from the Attorney General’s complaint.