Attorney General Mayes Settles Case with Air Conditioning Company Over Telemarketing Violations

PHOENIX – Attorney General Kris Mayes today announced a settlement with Old Town AC, LLC, an Arizona air conditioning and heating services company, for allegedly placing illegal telemarketing calls to Arizonans who were registered on the National Do Not Call Registry operated by the Federal Trade Commission (FTC). 

“Receiving unwanted telemarketing calls is very frustrating for Arizonans who have registered for the National Do Not Call Registry” said Attorney General Mayes. “Any company that refuses to comply with the Do Not Call laws should not be making telephone solicitations in Arizona. If they do, we will pursue them in court and hold them accountable.”

The Complaint alleges that, from 2016 to 2019, Old Town AC engaged in telemarketing calls to offer its residential heating, ventilation, and air conditioning services to Arizona consumers. However, Old Town AC failed to remove consumer phone numbers listed on the National Do Not Call Registry and initiated thousands of unlawful telephone solicitations to Arizona consumers. As a result of this settlement, Old Town AC must pay $285,000 in civil penalties and is prohibited from making any telephone solicitations for one year, except to its own existing customers.

Consumers can register for the National Do Not Call Registry or report unwanted sales calls to the FTC at

This matter was handled by Assistant Attorney General Dylan Jones.

If you believe you have been the victim of consumer fraud, you can file a consumer complaint by visiting the Attorney General’s website. If you need a complaint form sent to you, contact the Attorney General’s Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431.