Attorney General Mayes Announces Settlements with Greystar Over Hidden Rental Charges and Junk Fees

PHOENIX — Attorney General Kris Mayes today announced three settlements with Greystar, the nation's largest multi-family rental property manager, and two apartment complexes owned or operated by Greystar.

The Greystar general settlement officially adopts the injunctive relief negotiated in connection with The FTC and Colorado v. Greystar Real Estate Partners, LLC, et al. In that settlement, Greystar agreed to pay $23 million to the Federal Trade Commission, with an anticipated $1,500,000 in restitution going to Arizona consumers. The settlement also requires the company to clearly and conspicuously display total monthly leasing prices and mandatory fees.

The other settlements resolve Greystar's liability for junk fees charged at The Julia and Avana Gilbert apartment complexes in violation of the Arizona Consumer Fraud Act and include a combined payment of $100,000 for consumer restitution.

"Greystar misled consumers by advertising deceptively low rental prices that omitted a host of mandatory fees, which sometimes amounted to hundreds of extra dollars each month," said Attorney General Kris Mayes. "At a time when Arizonans are struggling to find affordable housing, my office is committed to making sure consumers aren't duped into leases that are substantially more expensive than what they bargained for."

In addition to monetary payments, the three Assurances of Discontinuance entered by the Maricopa County Superior Court require that Greystar:

• Refrain from misrepresenting the total monthly leasing price of a rental unit, pricing information related to fees charged at a rental property, and any material aspects of its home rental services;
• Make particular disclosures when it makes certain representations. Specifically, when Greystar advertises base rent or another partial pricing, it is required to more prominently disclose the total monthly leasing price of that unit; and
• Clearly and conspicuously provide details about all fees, including the amount and purpose of the fee and whether it is mandatory, and disclose the total monthly leasing price.

Consumers who lived at either The Julia Apartments (546 S. Country Club Dr., Mesa, AZ 85210) or Avana Gilbert (3225 E. Baseline Rd., Gilbert, AZ 85234) between January 1, 2023, and January 1, 2026, and believe they were inaccurately charged fees in addition to base rent — such as parking fees, valet trash services, or HOA dues — can file a claim form to request restitution with our Office online at: https://www.azag.gov/consumer/greystar-claim-form

Consumers who lived at a property owned or managed by Greystar from approximately 2019 to 2025 may receive restitution funds from the FTC once settlement funds are distributed. Consumers do not need to file a complaint with our Office.

More information can be found at: https://www.ftc.gov/enforcement/ftc-refund-programs/how-ftc-provides-refunds

This matter was handled by Unit Chief Heather Hamel and Assistant Attorney General Amanda Salvione, both of the Housing Justice Unit of the Consumer Protection and Advocacy Section in the Civil Litigation Division.

If you believe you have been the victim of consumer fraud or unfair practices, you can file a complaint with the Attorney General's Office at www.azag.gov/consumer. If you need a complaint form sent to you, you can contact the Attorney General's Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431.

These settlements are unrelated to AG Mayes lawsuit against Greystar, RealPage and other corporate landlords. That lawsuit is ongoing. 

Settlement filings are available.