Arizona Attorney General

Mark Brnovich

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New FCC Rules to Protect Arizonans from Illegal Robocalls

For Immediate Release: November 16, 2017
Contact: Mia Garcia (602) 339-5895 or Mia.Garcia@azag.gov

PHOENIX - Attorney General Mark Brnovich applauds the Federal Communications Commission ("FCC") for adopting new rules to protect consumers from unwanted robocalls. The new rules will allow phone companies to proactively block calls that are likely to be fraudulent because they come from certain types of phone numbers.

“These new rules will help us stop illegal phone scammers from preying on hardworking Arizona families,” said Attorney General Mark Brnovich. “We need to use every tool available to protect consumers from scam calls and that includes allowing phone companies to block spoof robocalls.”

In July 2017, Arizona Attorney General Mark Brnovich led a bipartisan group of 30 attorneys general in urging the federal government to adopt the new rules that would allow telephone providers to block several types of “spoofed” calls, in which a call appears to be coming from one number, but is actually coming from a different number. Scammers frequently use spoofed calls to hide their identity and to trick consumers into believing that their calls are legitimate.

Previously, regulatory roadblocks prevented telecommunications companies from blocking many illegal robocalls. Providers will now be allowed to block calls coming from invalid numbers, unallocated numbers, and numbers whose owners have requested to be blocked.

The rules prohibit providers from blocking 911 emergency calls.

For a copy of the FCC's announcement, CLICK HERE.

For a copy of the letter, CLICK HERE.

If you believe you have been the victim of scam calls, please file a consumer complaint by contacting the Attorney General’s Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6504, or outside the Phoenix and Tucson metro areas at (800) 352-8431. Consumers can also file complaints online by visiting the Attorney General’s website at https://www.azag.gov/complaints/consumer.