Foreclosure Consultant Restricted After Misleading Spanish-Speaking Customers

Phoenix - On January 15, 2015, the Maricopa County Superior Court approved a Stipulated Consent Judgment obtained by Attorney General Mark Brnovich against Phoenix- based Brother’s Help Solutions (BHS) and its owner Nelson Molano. The company located at 2720 East Thomas Road Suite C259 Phoenix, AZ 85016, provides foreclosure consulting and loan modification assistance.

The Consent Judgment found that BHS and Molano deceitfully required Spanish- speaking customers to sign a contract drafted entirely in English. The contract misrepresented the difficulty of loan modification application submissions, omitted facts related to the application process, and required up-front payment in violation of Arizona’s Foreclosure Consultant Stature. The company also altered and cashed checks that were supposed to be paid to client’s lenders.

The Office of the Arizona Attorney General filed a consumer fraud lawsuit against BHS on November 12, 2014. The Complaint alleged that BHS and Molano violated the Arizona Consumer Fraud Act (ACFA).

BHS and Molano are prohibited from engaging in all conduct in violation of the ACFA and future conduct that may violate the ACFA. The Consent Judgment orders BHS and Molano to pay $20,000 in civil penalties, restitution to all consumers filing a complaint with the Attorney General from January 15 and July 15, 2015 and  attorneys’ and investigative costs of $9,450.

“My office fights to protect all consumers from fraud in our community,” said Attorney General Mark Brnovich. “If you have been a victim of deceitful businesses practices, we encourage you to bring that information to our attention.”

You can file a consumer complaint by contacting the Attorney General's Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6504, or outside the Phoenix and Tucson metro areas at (800) 352-8431. Bilingual consumer protection advocates are available. Consumers can also file complaints online by visiting the Attorney General’s Website.

This case is being handled by Assistant Attorney General Jordan Christensen. For more information, contact the Attorney General's Office at (602) 542-5025.