PHOENIX – Attorney General Kris Mayes today announced a settlement with the owner of Urban Wood, LLC (“Urban Wood”).
The settlement resolves an investigation into Urban Wood for failing to deliver custom wood furnishings that consumers had paid for upfront or issue refunds as promised to consumers.
"Online shoppers have a reasonable expectation that the goods they are paying for will arrive as described and in a prompt manner. Arizonans, if an online retailer doesn't follow through on their end of the bargain and you believe you’ve been defrauded, I encourage you to file a complaint with my office so we can see how we may be able to help," said Attorney General Mayes. "Let this also be a warning to businesses—keep your promises to consumers, or you will hear from my office."
Under the terms of the settlement, the owner will pay $32,000 in restitution and will be subject to injunctive relief that prohibits her from engaging in any conduct that violates the Arizona Consumer Fraud Act, including barring her from falsely representing that the goods she advertises, offers, or sells will be delivered in a timely manner if not available, and requiring her to offer complete refunds for all goods sold if the goods cannot be delivered in a timely manner.
Urban Wood operated from 2016 until January 2024 on Esty and its company website and offered its goods to consumers in Arizona and across the country.
Consumers do not need to file a complaint with the Office. The Attorney General’s Office will contact eligible consumers regarding refunds.
Assistant Attorney General Suzanne Pendergast handled this case.
If you believe you or someone you know has been the victim of consumer fraud, you can file a consumer complaint by visiting our website at www.azag.gov/consumer. If you need a complaint form sent to you, contact the Arizona Attorney General’s Office at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431.
A full copy of the Assurance of Discontinuance is available here.