PHOENIX - Attorney General Mark Brnovich announced today that checks are in the mail for more than 26,000 Arizona consumers following a $1.75 million settlement reached with the Arizona Attorney General's Office (AGO) and Landmark Home Warranty (Landmark). The settlement stems from consumer complaints alleging Landmark made promises on expedited air conditioning services on which they failed to deliver. Additionally, Arizonans who did not receive service within 24 hours are eligible for restitution up to $1,000.
The settlement allocates the restitution as follows:
- All Arizona Landmark customers from 2017 to 2019 will receive a check amounting to at least $25.
- Arizonans who requested air conditioning service from Landmark but did not receive service within 24 hours, may be eligible for additional restitution up to $1,000.
Checks must be deposited or cashed within 90 days of delivery. Consumers eligible for additional restitution must complete the claims form that was mailed with the initial check and return it by mail to the address listed on the form. The form must be postmarked no later than the end of the business day on July 26, 2021, to be accepted.
Arizona consumers who believe they are eligible for a check, but did not receive one, may contact the claims administrator toll free at (800) 760-5071 or by email.
The AGO and Landmark reached the settlement in March 2021 regarding Landmark’s prior policies for emergency HVAC repairs. In the company’s contracts, Landmark promised that it would “make reasonable efforts to expedite service within 24 hours” when a consumer suffered a complete loss of air conditioning in “extreme temperatures.” Unfortunately, as the AGO alleged, from 2017 to 2019, Landmark defined “extreme temperatures” in a manner that was impossible for consumers to satisfy. After the AGO launched the investigation, Landmark agreed to pay current and former customers up to $1 million in restitution plus $750,000 in civil penalties. Read the full Consent Judgment here.
This case is one of three formal actions taken against a home warranty company by Attorney General Brnovich in the last two years. The AGO has filed consumer fraud lawsuits against Amazon Home Warranty, LLC, (not affiliated with Amazon) and also against Choice Home Warranty, alleging various deceptive and unfair practices. Both tracks of litigation are ongoing.