Arizona Attorney General

Mark Brnovich



Robocalls Or Prerecorded Messages

Federal laws that took effect in October 2013 require that a company must have your express written consent to contact you at home or on your cellphone with a prerecorded message or “robocall.” This new requirement removed exceptions for businesses that had a prior business relationship with you. It also requires that you be given the option to opt out on every prerecorded call you receive. Be careful not to give your written consent by accident, as it may be included in a form you fill out in order to win a prize, request more information from a company or in a form you use to place an order. You should not do business with a company that contacts you through a robocall without your express consent.