Arizona Attorney General

Mark Brnovich

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Arizona State Law

Arizona’s Telephone Solicitations Statute requires telemarketers to make certain disclosures and prohibits certain misrepresentations. The statute requires most telemarketers to file a registration statement with the Secretary of State and a bond with the State Treasurer’s Office. There are some exceptions to the statute’s registration requirements. You can visit the Secretary of State’s Web site at www.azsos.gov to check to see if a company is registered or falls under an exception to the registration requirement. The law also requires all telemarketing companies to tell their customers, both orally and in writing, that they have the right to cancel their order within three days after receiving the merchandise or any gifts or prizes, although many telemarketers do not comply with this law. 

If you wish to cancel your order, make sure that you do so in writing within three days of placing your order (or, within three days of receiving the merchandise, although earlier is better) and keep a copy of your letter. You should also immediately contact your credit card company or debit card issuer to dispute the charges. You may need a copy of your letter to prove to your credit card company or debit card issuer that you cancelled within the required time period. It is important to contact your credit card company as soon as you realize there is a problem, as they will issue a credit only for a limited time.