Volkswagen Settlement

The Arizona Attorney General and the VW Group of America and other VW-related entities reached a settlement in a lawsuit filed by the Attorney General’s Office against VW that relates to the marketing, advertising, selling, and leasing of certain VW, Audi, and Porsche “clean diesel” vehicles for model years 2009-2016. Read the full settlement agreement.

If you received a Claims Notification and Form, you were identified as a possible Eligible Consumer in the settlement. Arizonans are eligible to receive payments regardless of whether they have received money from other VW-related settlements. 

You must sign and return the Claims Form to the State of Arizona v. Volkswagen Claims Administrator, in order to receive up to $1000 under the settlement.  

Please review the Frequently Asked Questions for more information or contact the Claims Administrator toll-free at 1-866-507-8035, Monday through Friday 9:00 a.m. – 5:00 p.m. Arizona time.


Frequently Asked Questions

Why was I sent a claim package/form?

In May 2018, the State of Arizona and Volkswagen AG, and certain of its affiliates (collectively “Volkswagen”) resolved State ex rel. Brnovich v. Volkswagen AG et al. through a settlement agreement.  The action alleged that Volkswagen had violated the Arizona Consumer Fraud Act with respect to the marketing, advertising, selling, and leasing of certain Volkswagen, Audi, and Porsche “clean diesel” vehicles for model years 2009-2016. Approximately, $10,593,000 is set aside to be distributed as consumer restitution and the number of Subject Vehicles is estimated to be 11,353.

What are the Subject Vehicles that qualify for possible payment?

2.0 Liter Vehicles -Model Year, Vehicle Make, and Model(s):

  • 2009 VOLKSWAGEN Jetta, VOLKSWAGEN Jetta Sportwagen
  • 2010 VOLKSWAGEN Golf, VOLKSWAGEN Jetta, VOLKSWAGEN Jetta Sportwagen, Audi A3
  • 2011 VOLKSWAGEN Golf, VOLKSWAGEN Jetta, VOLKSWAGEN Jetta Sportwagen, Audi A3
  • 2012 VOLKSWAGEN Golf, VOLKSWAGEN Jetta, VOLKSWAGEN Jetta Sportwagen, Audi A3, VOLKSWAGEN Passat
  • 2013 VOLKSWAGEN Golf, VOLKSWAGEN Jetta, VOLKSWAGEN Jetta Sportwagen, Audi A3, VOLKSWAGEN Passat, VOLKSWAGEN Beetle, VOLKSWAGEN Beetle Convertible
  • 2014 VOLKSWAGEN Golf, VOLKSWAGEN Jetta, VOLKSWAGEN Jetta Sportwagen, VOLKSWAGEN Passat, VOLKSWAGEN Beetle, VOLKSWAGEN Beetle Convertible
  • 2015 VOLKSWAGEN Golf, VOLKSWAGEN Golf Sportwagen, VOLKSWAGEN Jetta, Audi A3, VOLKSWAGEN Passat, VOLKSWAGEN

3.0 Liter Vehicles – Model Year, Vehicle Make, and Model(s):

  • 2009 VOLKSWAGEN Touareg, Audi Q7
  • 2010 VOLKSWAGEN Touareg, Audi Q7
  • 2011 VOLKSWAGEN Touareg, Audi Q7
  • 2012 VOLKSWAGEN Touareg, Audi Q7
  • 2013 VOLKSWAGEN Touareg, Audi Q7, Porsche Cayenne Diesel
  • 2014 VOLKSWAGEN Touareg, Audi Q7, Porsche Cayenne Diesel, Audi A6 Quattro, Audi A7 Quattro, Audi A8L, Audi Q5
  • 2015 VOLKSWAGEN Touareg, Audi Q7, Porsche Cayenne Diesel, Audi A6 Quattro, Audi A7 Quattro, Audi A8L, Audi Q5
  • 2016 VOLKSWAGEN Touareg, Porsche Cayenne Diesel, Audi A6 Quattro, Audi A7 Quattro, Audi A8L, Audi Q5

Who is eligible to submit a claim for possible payment?

In order to determine the population of Arizona consumers who could be eligible to receive payment in this settlement, the Claims Administrator obtained registered owner and lessee contact information and related data from the Arizona Department of Transportation (ADOT) and third party vendor IHS Markit.  

Eligible consumers are those who owned or leased a 2.0 Liter Subject Vehicle that was registered with the ADOT on September 18, 2015, or a 3.0 Liter Subject Vehicle that was registered with ADOT on November 2, 2015. If ownership of a 2.0 Liter Subject Vehicle was transferred within Arizona on September 18, 2015, the person(s) who first held ownership on September 18, 2015 is the Eligible Consumer, or, if only one person held ownership in Arizona on September 18, 2015 (i.e., if ownership of the car passed out of state), the person who so held ownership in Arizona is the pertinent Eligible Consumer. Similarly, if ownership of a 3.0 Liter Subject Vehicle was transferred within Arizona on November 2, 2015, the person(s) who first held ownership on November 2, 2015 is the Eligible Consumer, or, if only one person held ownership in Arizona on November 2, 2015 (i.e., if ownership of the car passed out of state), the person who so held ownership in Arizona is the pertinent eligible consumer.

What can I do to get a payment?

Each consumer must complete and return the claim form mailed to them by the Claims Administrator to be considered for payment. The deadline to submit a claim is November 1, 2018 and instructions are noted on the claim documents. 

How were payments calculated?

Your payment amount is based on a distribution plan as a result of the agreement reached between the Office of the Arizona Attorney General and Volkswagen. Eligible consumers must have purchased and registered a Subject Vehicle(s) by the specific date identified in the settlement.  The payment for each eligible consumer is up to $1,000.  The exact amount of any one check will not be shared in order to prevent fraud.

When will I be paid?

A check will be mailed to eligible consumers upon receipt of a signed claim form.

Will this money be taxed?

We cannot give individual tax advice to recipients and recommend you contact your tax professional if you have questions about the tax status of the payment.

What should I do if I am working with an attorney in regard to an issue with Volkswagen, Audi or Porsche?

You should give this letter to your attorney and discuss this matter with him or her. Signing the Claims Form does not release any claims you may still have against Volkswagen or change any amount owed to you under a currently-existing settlement agreement, but VOLKSWAGEN may assert an offset of any money you are offered through this settlement in any pending or future litigation by you against VOLKSWAGEN.  You may choose not to sign and return the enclosed Claims Form, but in that case, you will not receive a payment under this settlement. 

Can my check be reissued?

Misplaced or destroyed the check:  

If your check was misplaced or accidentally destroyed, you may request a reissue of your check by calling the Claims Administrator at (866) 507-8035.

The consumer listed on the check is deceased:

The following items must be sent  together to the Claims Administrator in order to have the check reissued: 1) a copy of the death certificate; 2) documentation showing your authority to act on behalf of the deceased (for example, a copy of the letters of administration or other court documents); 3) a signed letter with your name, the consumer’s name, who the new check should be issued to and why; and 4) the voided check if you have the check, at hand.  Please mail all of the above requested documents to:

State of Arizona v. Volkswagen 
Claims Administrator 
P.O. Box 404017 
Louisville, KY 40233-4017

Has Power of Attorney over the named consumer:

We are unable to change the name listed on the check. If the Power of Attorney document is valid, you should be able to cash the check with the consumer name listed on the check by presenting proper documentation at the bank.

Name change due to marriage or divorce (or any other reason than previously described):

Please mail a letter to the Claims Administrator noting your maiden name or the name that is currently on the check, your current name or the name that a new check should be reissued to, a detailed and signed explanation why the check needs to be reissued, and a copy of the legal documents showing the name change.  

This may include a marriage certificate or divorce decree, if applicable. Please mail all of the above requested documents to:

State of Arizona v. Volkswagen 
Claims Administrator 
P.O. Box 404017 
Louisville, KY 40233-4017
 

Who won the lawsuit?

The Court has not ruled in favor of either party in the lawsuit.  Instead, the parties have agreed to a settlement. 

Who was representing me in this case?

The State of Arizona, through its Attorney General, brought this action against Defendant Volkswagen on behalf of Arizona consumers. The Attorney General recovered restitution for Arizona Consumers.  However, the Attorney General does not represent any private parties, including consumers.

Where can I get more information?

More information about the settlement can be found on the Arizona Attorney General’s website.

Where is the Claims Administrator located?

KCC LLC is located in El Segundo, California.


Contact Information

State of Arizona v. Volkswagen 
Claims Administrator 
P.O. Box 404017 
Louisville, KY 40233-4017
1-866-507-8035
VWArizonaClaims@Classactmail.com

Office of the Arizona Attorney General
2005 N. Central Avenue
Phoenix, Arizona  85004
www.AZAG.gov/VW