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Procedure for Filing a Consumer Fraud Complaint

This office enforces the ARIZONA CONSUMER FRAUD ACT (A.R.S. §44-1521 et seq.) and other state and federal consumer protection laws. We investigate complaints involving deceptive or unfair practices which occur in connection with the sale or advertisement of goods or services.  If you feel you have been the victim of or have information of such deceptive or unfair practices, please complete the attached complaint form and mail it to us.

Some Tips on Preparing a Written Complaint

  1. First, make a separate list of the things you want to say. Try to separate your feelings from the facts. Present the events in the order in which they happened, using dates whenever possible.
  2. Type or print legibly in BLACK ink.
  3. Enclose copies of documents such as contracts, letters, advertisements, sales slips, PROOF OF PAYMENT, warranties, papers or other documents that may support your complaint. KEEP THE ORIGINALS FOR YOUR FILES.
  4. Remember that your complaint should describe the event or practice which was misleading to you. If possible, you should state why the practice was misleading.

MAIL or DELIVER your complaint to either the PHOENIX or TUCSON office:

Thomas C. Horne, Attorney General
Consumer Information and Complaints
1275 W. Washington
Phoenix, Arizona 85007-2926
Telephone: (602) 542-5763
or Thomas C. Horne, Attorney General
Consumer Information and Complaints
400 W. Congress, South Building, Suite 315
Tucson, Arizona 85701-1367
Telephone: (520) 628-6504

Toll Free 1-800-352-8431 (IN STATE ONLY AND OUTSIDE OF PHOENIX)

Upon receipt of your complaint, a member of our legal staff will review your complaint and contact the company involved (if necessary).  This process may take from two to eight weeks, depending on the circumstances and the information you are able to provide with your complaint.  Although you may feel that you have been “ripped off”, this does not necessarily mean that the business has engaged in unlawful activity which is within our jurisdiction.  Our office takes legal action in cases that involve significant harm to the public or that will have a substantial deterrent effect on fraud in the marketplace.

We are prohibited by law from giving you legal advice, legal opinions or acting as your private attorney. If you have suffered or may suffer significant monetary loss, you should contact a private attorney to discuss your legal rights and remedies.  If you do not know an attorney, you can locate one by referring to the Yellow Pages of your telephone directory or by contacting the Lawyer Referral Service or your County Bar Association.  If your claim is less than $10,000, you may be able to file a suit in Justice Court.  Justice Court has a Small Claims division for claims which do not exceed $2,500.