PHOENIX – Today, Arizona Attorney Kris Mayes announced that the Arizona Attorney General’s Office has issued a demand letter to Urban League Manor requiring immediate action to address the lack of proper air conditioning at the senior living facility near 43rd Avenue and Thomas Road in Phoenix.
“It’s absolutely unacceptable for tenants to go without air-conditioning in the middle of the summer.” said Attorney General Mayes. “Our summers get hotter and hotter and hotter — we need to be sending a signal to landlords that they have obligations under the law. And if they break the law, by not upholding their end of the bargain when they took money from tenants to provide safe and livable conditions, including air conditioning, then we are going to come after them.”
This action follows media reports that senior residents have been without adequate air conditioning during temperatures exceeding 110 degrees.
The cease-and-desist letter details potential violations of the Arizona Landlord Tenant Act, Phoenix City Code, and the Arizona Consumer Fraud Act. The Attorney General's Office expects Urban League Manor to repair the air conditioning system for all affected units by 5:00 p.m. on Friday, July 11, 2025 and provide written confirmation of compliance of the same to the Attorney General’s office.
“My message is this—please, please call my office or visit our website and file a complaint with us if this is happening to you at any apartment complex across the valley or anywhere in Arizona,” said Attorney General Mayes. “I take this issue very seriously. We will continue to take action, if necessary, if they don’t come into compliance ASAP.”
Arizona landlords have an obligation to fix a broken AC within five days of written notice if temperatures rise to a level that presents a health and safety risk. This timeframe may be shorter if the temperature inside the unit is higher than what is allowed by individual city code.
If your landlord continues to fail to repair the broken AC, you may file a Consumer Complaint with the Arizona Attorney General’s Office. If you need a complaint form sent to you, you can contact the Attorney General’s Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431.
The Attorney General’s Office will continue to investigate the matter and is prepared to take further legal action if necessary to protect the rights and well-being of Arizona residents.