Helping to Protect Our Military and Veterans from Consumer Scams

Safeguarding our freedom during war and peacetime is the ultimate gift our military personnel and veterans provide each of us. We owe them a deep debt of gratitude. The Attorney General's Office is committed to protecting Arizona military personnel, their dependents and veterans. Current Service members, veterans and their families can choose from the list of links below to find valuable information.


Free Credit Reports

Military personnel and veterans can also protect themselves against ID theft by monitoring their credit reports to determine if someone has applied for or obtained credit in their name. Provisions in the FCRA provide Arizonans with the opportunity to receive free copies of their credit reports once a year from each of the national credit reporting companies listed above.

To obtain the credit reports at no cost, consumers can contact a centralized source:

Telephone: (877) 322-8228
Mail: Complete the Annual Credit Report Request Form available at and mail to:

Annual Credit Report Request Service
P.O. Box 105281
Atlanta, GA 30348-5281

More information on consumer fraud issues and ID theft prevention can be found on this Web site and in the Identity Theft Repair Kit.

If you think that you have been a victim of identity theft or any consumer scam, you should first contact the company in writing and specifically request the relief that you feel is appropriate. You may also file a complaint with the Arizona Attorney General's Office (be sure to mention that you are a veteran, active duty personnel or military dependent):

  • File an online complaint
  • Print a complaint form, fill it out and mail it to us with photocopies of supporting documents
  • Contact us by phone or mail for information and/or a complaint form


    Consumer Information and Complaints 
    2005 N Central Ave 
    Phoenix, Arizona 85004 
    (602) 542-5763 or 
    (800) 352-8431 (outside of the Phoenix Metro Area)
    Consumer Information and Complaints 
    400 West Congress 
    South Building, Suite 315 
    Tucson, Arizona 85701-1367 
    (520) 628-6504 or 
    (800) 352-8431


Because this Office receives thousands of complaints per year, not all of them can be fully investigated. However, you should receive a response to your complaint within two to three weeks. Many complaints result in Attorney General enforcement actions against companies or merchants. An enforcement action sometimes results in civil penalties, attorneys’ fees and refunds to affected consumers.

Active Military

The Federal Fair Credit Reporting Act (FCRA) provides active duty personnel with an opportunity to place an “active duty alert” on their credit reports in an effort to reduce identity theft during periods of deployment. This alert requires a business or financial institution to verify that the person applying for credit is not an imposter. Military personnel should contact any of the following three national credit reporting companies to place the “active duty alert”:

The “active duty alert” stays in effect for one year, unless the individual or his or her personal representative requests that it be removed before the year expires.


The Attorney General is dedicated to ensuring that veterans receive the benefits they have earned. The office provides numerous resources and guides, including a hotline devoted to those who have served, useful pre- and post- deployment information and valuable tools aimed at helping veterans.