Arizona Attorney General

Mark Brnovich






Tips and Steps to Resolve Mortgage Difficulties (Source US Housing and Urban Development)

1. Contact your lender as soon as you realize that you have a problem.

    Don't ignore the problem. Lenders do not want your house. They have options to help borrowers through difficult financial times.

2. Understand foreclosure prevention options.

Valuable information about foreclosure prevention (also called loss mitigation) options can be found on the Internet.

Mortgage Payments Sending You Reeling? Here's What to Do? (FTC)
Federal Housing Administration

    3. Contact a HUD-approved housing counselor.

    Find a HUD-approved housing counselor near you

      The U.S. Department of Housing and Urban Development (HUD) funds free or very low cost housing counseling nationwide. Housing counselors can help you understand the law and your options, organize your finances and represent you in negotiations with your lender if you need this assistance.  or call (800) 569-4287 or TTY (800) 877-8339.

    4. Avoid foreclosure prevention companies.

    HUD approved housing counselor

      You don't need to pay fees for foreclosure prevention help -- use that money to pay the mortgage instead. Many for-profit companies will contact you promising to negotiate with your lender. While these may be legitimate businesses, they will charge you a hefty fee (often two or three months’ mortgage payment) for information and services your lender or a HUD-approved housing counselor will provide for free if you contact them.

    5. Know your mortgage rights.

    Find your loan documents and read them so you know what your lender may do if you can't make your payments. Learn about the foreclosure laws and timeframes in your state (as every state is different) by contacting the State Government Housing Office.

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      Helpful Links

      Consumer Information

      Foreclosure Prevention – Information and Resources

      If You Suspect a Scam, Contact:

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      Legal References

      Arizona Law
      Arizona law sets forth regulations for foreclosure consultants, including prohibiting foreclosure consultants from taking compensation in the form of a lien on the property or equity participation and prohibiting consultants from receiving payment until all contracted services are performed.

      Article 22 Foreclosure Consultants
      44-1378 Definitions
      44-1378.01 Applicability
      44-1378.02 Prohibited acts
      44-1378.03 Foreclosure consulting contract
      44-1378.04 Right of cancellation
      44-1378.05 Homeowner action to recover damages
      44-1378.06 Fraud or deceit against homeowner; classification
      44-1378.07 Enforcement
      44-1378.08 Cumulative nature of penalties

      Federal Trade Commission
      Federal Trade Commission (FTC) Mortgage Assistance Relief Services (MARS) Rule protecting homeowners from mortgage relief scams.

      Consumer Financial Protection Bureau
      Consumer Financial Protection Bureau (CFPB) is the newly established federal agency to provide consumers with the information they need to choose consumer financial products and services that are best for them.

      Tenant Information
      Tenants in Foreclosed Homes

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