Arizona Attorney General

Mark Brnovich



What Will I Be Asked When I Call The APS Hotline?

The APS Intake Specialist will ask you a number of questions to gather the information needed to determine what to do. It will be helpful if you can provide the following information to the Intake Specialist:

  • Your name, address, phone number and relationship to the victim and alleged perpetrator.
  • What is going on with the victim that makes you concerned?
  • Does the victim know where to go for help?
  • Does the victim know how to get out in case of an emergency?
  • Does the victim need immediate medical attention? Should 911 be called?
  • Do you think the victim can protect themselves? Are they capable of taking care of themselves?
  • How you learned about the situation you are reporting.
  • Names of friends, relatives or others who also know about the alleged abuse or neglect.

The APS Intake Specialist also needs to get additional information and any help you can give in providing that information is greatly appreciated. APS needs to know:

  • Name, gender, date of birth or approximate age and Social Security number of victim and alleged perpetrators
  • Language spoken or any language barrier
  • Who else is involved or lives in the household of the victim?
  • Who else might know of what is going on (doctor, friend, neighbor, church)?

(While the above information is important, APS will not reject a case because you don’t have the victim’s Social Security number or date of birth.)

If it is a case of Neglect, the APS Intake Specialist will ask:

  • Does the adult have shelter, food, heating or medication?
  • Can they bathe and dress themselves?
  • Can the adult manage their own finances and pay their own bills?
  • Does the person have anyone come into the home to help?
  • Is the person receiving services from any community agencies, family or friends?
  • How long has the person lived alone?

If it is a case of Abuse, the APS Intake Specialist will ask:

  • How was or is the adult being abused?
  • Are there any injuries? Describe them. How current are the injuries?
  • Who did this to the adult?
  • Is there a history of other injuries?
  • Does the person who did this still have access to the adult?
  • Has law enforcement been notified?
  • Are you concerned for the person’s health and safety?
  • Are there weapons, dangerous animals or substance abuse in the household?

If it is a case of Exploitation, the APS Intake Specialist will ask:

  • How is the adult’s money being accessed and how is the money being spent?
  • How long has this been going on?
  • What are the adult’s financial resources?
  • Do you know where the person does their banking?
  • Who pays the bills?
  • Is there any substance abuse by the person or the perpetrator?
  • Is the perpetrator financially dependent on the adult’s money?
  • Has law enforcement been notified?