Arizona Attorney General

Mark Brnovich



What Other Elder Abuse Resources Are Available?

Arizona Senior Citizens Law Project
(602) 252-6710
AZ Law Help is external)

Law for Seniors
(800) 231-5441 is external)

AG Medicaid Fraud
(602) 542-3881

AG Consumer Information & Complaint
(602) 542-5763 - Phoenix
(520) 628-6504 - Tucson
(800) 352-8431- In-State toll free

AG Crime,Fraud and Victim Resource Center
(602) 542-2123

AG Elder Help Line
(602) 542-2124

AG Office of Victims Services
(602) 542-4911

AARP Arizona State Office
(888) OUR-AARP [(888) 687-2277] is external)

Adult Protective Services (APS)
(877) SOS-ADULT [(877) 767-2385]
(877) 815-8390 (TDD) is external)

Arizona Dept. of Health Services
Long Term Care &
Assisted Living Licensing
(602) 364-2536 is external)

Arizona Dept. of Insurance
(602) 364-2499 – Phoenix
(800) 325-2548 – In-state toll free is external)

Arizona Dept. of Financial Institutions
(602) 255-4421
(800) 544-0708 - Toll Free is external)

Arizona Corporation Commission –
Securities Division
(602) 542-4242
(866) VERIFY-9 [(866) 837-4399] is external)

Arizona Registrar of Contractors
(602) 542-1525
(888) 271-9286 is external)

Community Information and Referral
(602) 263-8856
(800) 352-3792 – In-state toll free is external)

Better Business Bureau
(602) 264-1721 – Phoenix
(520) 888-5353 – Tucson is external)

Legal assistance is needed in many abuse cases. Legal services are provided by private attorneys, programs operated by local or state bar associations, or subsidized legal aid programs. The Older Americans Act established a network of free legal services for persons over the age of 60. The following interventions may be needed in abuse cases:

  • Lawsuits to recover assets or property
  • Annulments of bogus marriages
  • Restraining orders to restrict contact between perpetrators and victims
  • Guardianship or conservatorship
  • Prosecution of offenders
  • Assistance with obtaining restitution

Long-Term Care Ombudsman (602) 542-4446
Local Ombudsman (602) 264-2255

The Department of Economic Security Adult and Aging Administration Long Term Care Ombudsman Program identifies, investigates, and resolves complaints made by, or on behalf of, residents of long term care facilities. Other responsibilities of the Ombudsman Program include:

  • Educating residents, families, facility staff and the community about long term care issues and services.
  • Promoting and advocating for resident’s rights.
  • Assisting residents in obtaining needed services.
  • Working with and supporting family and resident councils.
  • Empowering residents and families to advocate for them.

Ombudsmen will make every reasonable effort to assist, represent and intervene on behalf of the resident. In investigating complaints, the program will respect the resident and the complainant’s confidentiality and will focus complaint resolution on the resident’s wishes.

Long term care ombudsmen receive specialized training and are certified by the State Long Term Care Ombudsman Program. Ombudsmen routinely visit long term care facilities to provide residents with easy access to ombudsman services. Ombudsmen monitor conditions in long term care facilities and work to improve the quality of care and the quality of life of residents.

Maricopa County Victim Witness Program (602) 506-8522
Maricopa County Victim Compensation (602) 506-4955

Victim witness assistance programs help victims whose cases are in the criminal justice system. They provide:

  • Information to victims about the court process and the status of their cases
  • Advocacy on behalf of victims. Victim advocates inform courts about victims' special needs for protection or assistance, their preferences and concerns regarding what happens to perpetrators, etc.
  • Information about and assistance with compensation, restitution and community services