Victims’ Rights Complaints

The Attorney General’s Office acts as an ombudsman for crime victims by addressing victims' complaints of criminal or juvenile entities and conducting inquiries into alleged violations of victims’ rights laws.

What the Office of Victim Services can do:

1. Facilitate resolution of problems with criminal and juvenile justice entities.
2. Recommend changes to ameliorate problems.
3. Promote crime victim participation in the justice process.
4. Help ensure justice is served through upholding victims’ rights.
5. Identify gaps in victims’ rights services, unintended negative consequences or non-uniform application of victims’ rights laws.
6. Promote accountability.
7. Provide support and technical assistance to assist agencies in performing mandated victims’ rights duties.

"Victim" means a person against whom the criminal offense has been committed, including a minor, or if the person is killed or incapacitated, the person's spouse, parent, child, grandparent or sibling, any other person related to the person by consanguinity or affinity to the second degree or any other lawful representative of the person, except if the person or the person's spouse, parent, child, grandparent, sibling, other person related to the person by consanguinity or affinity to the second degree or other lawful representative is in custody for an offense or is the accused ( A.R.S. § 13-4401(19)).

If you are a victim as defined by  A.R.S. § 13-4401(19) and you believe your rights have been violated during the criminal or judicial process, the first step is to contact the agency in question and request the relief you believe is appropriate.  If you are unsuccessful in resolving the issue, you may file a complaint with the Arizona Attorney General’s Office of Victim Services.

• Complete the online complaint form  
• Print out and complete the mail-in form and mail to:

  Office of Victim Services
  Victims’ Rights Complaint
  1275 West Washington Street
  Phoenix, AZ 85007

Submitting a complaint does not guarantee a full investigation.  Regardless of action taken, you will receive a response to the complaint within 2 weeks of submitting.  Resolution of the complaint does not guarantee a reversal of findings or financial compensation.  The complaint process is confidential; therefore this office cannot reveal complaints or investigations against a particular agency.

Note: If you have a consumer complaint, please click here.