Constituent FAQ- Frequently Asked Questions

  • How can I get help if I am a victim of identity theft?
    Start by going to our Identity Theft Web page.  There you can download our “Identity Theft Repair Kit” and visit the various links and documents on the page. If you have a particular question that you cannot find the answer to, you can call our Identity Theft Help Line at 602.542.2145 or e-mail identitytheft@azag.gov.

  • Where can I file a complaint against an Arizona bank, an Arizona credit union or an Arizona collection agency?
    Complaints against these entities should be filed with the Arizona Department of Financial Institutions.

    Arizona Department of Financial Institutions
    2910 North 44th Street, Suite 310
    Phoenix, AZ 85018
    602.255.4421
    800.544.0708 (In-State Toll Free)

    How can I establish a freeze on my credit history?
    To place a freeze in Arizona, you must write to each of the three major credit reporting agencies. Arizona law allows each consumer reporting agency to charge a fee of $5 to place a security freeze. There is also a $5 fee each time you temporarily lift or remove a security freeze. There are no fees if you provide a valid copy of a police report showing that you are a victim of identity theft. If you lose your PIN, you may be charged $5 for a replacement. You should contact each consumer reporting agency for specific instructions on placing a security freeze.


    Contact information for major Credit Bureaus:
    (Requests must be sent by Certified Mail)

    • Equifax
      800.685.1111
      PO Box 105788
      Atlanta, GA 30348
    • Experian
      800.290.5195
      PO Box 9554
      Allen, TX 75013
    • TransUnion
      888.909.8872
      PO 6790
      Fullerton, CA 92834

      Additional information can be found on the Security Freeze page.

    I am interested in the “Shred-a-Thons” organized by the Attorney General's office, how can I find out when and where the next one will be held?
    Our “Shred-a-Thon” page is updated regularly with new events.
    If you would like us to add your event, send the information (with a flyer, if available) by e-mail to resourcecenter@azag.gov.